If you’re on a low income or receive certain benefits, then you may be entitled to one of the two exclusive social water tariffs offered by Anglian water.
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Am I eligible for the Anglian Water social tariff?
The Anglian Water social tariffs are called LITE and Extra LITE, and they have been created to support you if you have a low disposable income and you’re struggling to pay your water bill. Each person’s circumstances are independently reviewed by Anglian Water, and if you’re eligible then you can get a discount of up to 50% on your water and waste water charges by switching to one of their two social water tariffs.
How to switch to the Anglian Water social tariff
Switching to the Anglian Water social tariff is easy thanks to their dedicated Extra Care team. Simply contact them and they will do everything they can to help you find the right tariff. They will also look into some other ways to help you stay on top of your water bill.
All you need to do is answer a few questions either online or over the phone on 0800 232 1963. Anglian water will do all they can to help.
The LITE and Extra LITE social water tariffs are only available to those who have a water meter fitted in their home and are paying bills based on the amount of water that they are using, as opposed to a flat-rate. But don’t worry if you don’t have a water meter because Anglian water will fit one for free. To find out about how to get a water meter fitted, click here for more details.
What happens after switching to the Anglian Water social tariff?
It’s important to keep on top of your water payments once you’ve switched to the LITE or Extra LITE tariff. Failure to meet the reduced payments will mean that you revert back to the standard tariff. Then you won’t be able to apply for their social tariff for another 12 months.
If you are already falling behind with your water bill then the Anglian Water Extra Care team can help you. They can set up a payment plan which will help you pay what you owe. It will also cover what you are currently using.