If you’re struggling to pay your water bill with South East Water, then you may be eligible for their social tariff if you have a low income or receive certain benefits.
Answering ‘yes’ to any of the below questions means that you could be eligible for some help with your water bill in the form of the South East Water social tariff:
- Is your household income less than £16,480 – excluding any disability benefits?
- Do you have three or more children under the age of 19 living at home?
- Does someone in your household have a medical condition that requires you to use extra water?
- Do you live alone or in a bedsit or sheltered accommodation?
If any of the above apply to you, simply call South East Water on 0800 952 4000. They will let you know if you’re eligible for their social tariff.
On this page
What is the South East Water Social Tariff?
In order to qualify for the South East Water social tariff then you will need to have a household income which is lower than the HMRC’s low-income threshold, which is currently £16, 480.
What is WaterSure?
WaterSure is a scheme offered by South East Water which caps charges to the average bill amount. If you are on a meter and you either receive qualifying benefits, or have three or more children under the age of 19, or have someone in your household with a medical condition that requires the use of a lot of water then you could be eligible for WaterSure.
What is Helping Hand?
The Helping Hand scheme by South East Water is funded by donations from South East Water themselves. It offers financial assistance to those who are trying to clear any debts for water or sewerage debt. If you have a debt with South East Water and you are taking steps towards financial stability then Helping Hand may be able to clear past arrears for you.
What is Water Direct?
If you claim certain benefits, such as the ones below, South East Water may be able to take deductions from them. This meeans that your water is paid directly from your benefits.